Subscription & Usage

Monitor your usage, understand plan limits, and upgrade when you need more capacity. LangCTL offers transparent pricing with no hidden fees.

Current Plan Overview

View Your Plan

From the Subscription page, see:

• Current plan name and price
• Billing cycle (monthly/annual)
• Next billing date
• Payment method on file

[IMAGE: subscription-overview.png - Screenshot of subscription page showing plan details]

Subscription Plans

Plan Comparison

See full plan comparison ->

Annual Discount

Save 20% with annual billing:

Usage Monitoring

Usage Dashboard

Track your consumption in real-time:

Current Usage (April 2024)

Translation Keys: 437/500 (87%)
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⚠️ Approaching limit

Projects: 1/1 (100%)
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Team Members: 1/1 (100%)
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API Keys: 1/1 (100%)
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AI Translations: 67/100 (67%)
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Resets: May 1, 2024

[IMAGE: usage-dashboard.png - Screenshot of usage dashboard with progress bars]

Usage Alerts

LangCTL sends notifications when you reach:

• 75% of limit: Warning notification
• 90% of limit: Urgent notification
• 100% of limit: Action required notification

Detailed Usage Report

View granular usage data:

• Keys created/deleted per day
• Export operations count
• Import operations count
• AI translation usage
• API call volume
• Team member activity

Export usage reports as CSV for analysis.

Plan Limits Explained

Translation Key Limits

What counts:

• Each key counts as 1, regardless of languages
• Draft and published keys both count
• Soft-deleted keys don’t count (after 30 days)

Example:

Key: home.welcome
Translations: en, es, fr, de, ja (5 languages)
Count: 1 key (not 5)

Project Limits

What counts:

• Active projects only
• Archived projects still count
• Deleted projects don’t count

Free plan: 1 project only Pro/Team/Enterprise: Unlimited projects

Team Member Limits

What counts:

• Active members
• Pending invitations
• Owner counts toward limit

What doesn’t count:

• Removed members
• Expired invitations
• Revoked invitations

API Key Limits

What counts:

• Active API keys
• Inactive keys (not revoked)

What doesn’t count:

• Revoked keys
• Expired keys

AI Translation Limits

Monthly quota:

• Resets on 1st of each month
• Each language-key pair = 1 translation
• Overage not charged (hard limit)

Example:

Translating 10 keys to 3 languages = 30 translations
Bulk translating 100 keys to Spanish = 100 translations

Upgrading Your Plan

How to Upgrade

1. Go to Subscription page
2. Click “Upgrade Plan”
3. Select target plan (Pro, Team, or Enterprise)
4. Choose billing cycle (monthly/annual)
5. Enter payment information
6. Confirm upgrade

[IMAGE: upgrade-plan.png - Screenshot of upgrade plan selection interface]

Immediate Effect

After upgrading:

• ✓ New limits apply immediately
• ✓ Access to new features unlocked
• ✓ Existing data preserved
• ✓ Prorated billing (paid difference only)

Upgrade Summary

From: Free Plan ($0/month)
To: Pro Plan ($19/month)

New Limits:
Projects: 1 -> Unlimited
Keys: 500 -> 10,000 per project
Team: 1 -> 5 members
API Keys: 1 -> 5
AI Trans: 100 -> 1,000/month

Charge Today: $19.00
Next Billing: May 15, 2024 ($19.00)

Proration

When upgrading mid-cycle:

• You pay only the difference
• Prorated for remaining days
• Credit applies to first bill

Example:

Today: April 15 (15 days into month)
Upgrade: Free -> Pro ($19/mo)
Remaining days: 15 days
Charge today: $9.50 (50% of $19)

Downgrading Your Plan

How to Downgrade

1. Go to Subscription page
2. Click “Change Plan”
3. Select lower plan
4. Review impact on limits
5. Confirm downgrade

Downgrade Effects

Takes effect: At end of current billing period Data retention: All data preserved Excess usage: Must reduce before downgrade completes

Downgrade Checklist

Before downgrading to Free plan:

• ☐ Reduce to 1 project (archive or delete others)
• ☐ Reduce to 500 keys per project
• ☐ Remove team members (keep only owner)
• ☐ Reduce to 1 API key

Downgrade will fail if these conditions aren’t met.

Billing Management

Payment Methods

Supported payment methods:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• ACH bank transfer (Enterprise only)
• Wire transfer (Enterprise only)

Update Payment Method

1. Go to Subscription > Payment Method
2. Click “Update”
3. Enter new card details
4. Save changes

Existing subscriptions continue without interruption.

Billing History

View all past invoices:

• Invoice date
• Amount charged
• Plan and period
• Payment status
• Download PDF

[IMAGE: billing-history.png - Screenshot of billing history table]

Failed Payments

If payment fails:

1. Email notification sent immediately
2. Retry after 3 days automatically
3. Second retry after 7 days
4. Account suspended after 10 days

Update payment method before suspension to avoid downtime.

Canceling Subscription

How to Cancel

1. Go to Subscription page
2. Click “Cancel Subscription”
3. Provide feedback (optional)
4. Confirm cancellation

After Cancellation

Immediate:

• Billing stops at period end
• Access continues until period end
• No refunds for unused time

At period end:

• Downgraded to Free plan
• Must comply with Free plan limits
• All data preserved

Reactivating

You can reactivate anytime:

1. Go to Subscription page
2. Click “Reactivate”
3. Select plan
4. Confirm payment

Usage Optimization Tips

Reduce Key Count

Delete unused keys:

• Remove test/debug keys
• Delete deprecated translations
• Consolidate duplicate keys

Use modules efficiently:

• Group related keys
• Export only needed modules
• Archive old modules

Soft delete cleanup:

• Permanently delete old soft-deleted keys
• They stop counting after 30 days

Manage Team Size

Optimize roles:

• Use Viewer instead of Member when possible
• Remove inactive members
• Share accounts for external reviewers (not recommended)

Rotate seasonal team:

• Remove after project completion
• Re-invite when needed

Optimize AI Usage

Batch translations:

• Translate multiple keys at once
• More efficient than individual

Review before translating:

• Check if translation needed
• Use copy from default language when appropriate

Leverage translation memory:

• Copy similar translations manually
• Reuse existing patterns

Enterprise Plan

Custom Requirements

Enterprise plan offers:

• Unlimited everything: No hard limits
• Custom contracts: Annual or multi-year
• Volume discounts: Based on usage
• Dedicated support: Slack/Teams channel
• SLA guarantee: 99.9% uptime
• Custom integrations: White-glove onboarding
• Training sessions: For your team
• Priority features: Input on roadmap

Contact Sales

Request Enterprise plan:

1. Click “Contact Sales” on subscription page
2. Fill out form with requirements
3. Sales team responds within 24 hours
4. Schedule demo and discussion
5. Custom quote provided

Or email: [email protected]

FAQ

Can I change from monthly to annual billing?

Yes! Switch anytime from the subscription page. You’ll receive a prorated credit and save 20% going forward.

What happens if I exceed my limits?

• Keys: Cannot create new keys until you delete some or upgrade
• Projects: Cannot create new projects
• Team: Cannot invite new members
• AI: AI translation disabled until monthly reset
• API Keys: Cannot generate new keys

Do I get refunds if I cancel?

No refunds for unused time, but your access continues until the end of your current billing period.

Can I export my data before canceling?

Yes! Export all your projects before canceling. Your data is preserved, but it’s good practice to back up.

What happens to my data if I downgrade to Free?

All data is preserved. You must reduce usage to comply with Free plan limits, but existing translations remain accessible.

How do I get an invoice for accounting?

Download PDF invoices from the Billing History section. Need custom invoices? Contact support.

Can I upgrade and downgrade multiple times?

Yes, but frequent changes may result in confusing prorations. We recommend staying on a plan for at least one billing cycle.

Troubleshooting

Cannot Upgrade

• Payment method declined (update card)
• Bank blocking transaction (contact bank)
• Billing address incomplete

Unexpected Charges

• Check billing history for details
• Verify plan and billing cycle
• Contact support if incorrect

Subscription Shows Wrong Plan

• Clear browser cache
• Log out and back in
• Check if downgrade is pending
• Contact support if persists

Next Steps

• View All Plans - Compare features and pricing
• Plan Reference - Detailed plan specifications
• Team Collaboration - Invite team members
• Dashboard Overview - Explore dashboard features